Category: CX

The convergence of Bricks and Mortar, e-comm & the 2-Hour home delivery was Blue Sky retail – it just happened!

So why, even amidst a global pandemic wreaking havoc on well-established retail businesses, haven’t retailers pulled out all stops to revisit the questions ‘What business are we really in?’, and ‘How can we adapt to the new paradigm of empty malls, closed stores and very vacant sidewalks?’.

For Convenience, it’s Evolution, not Revolution!

Responding to the new retail customer expectations on fulfilment. 10 years ago ordering a book online and receiving it in the mail a week later was revolutionary. At the time, this state of the art retail experience was seen as way ahead of the curve. Yet for traditional bookstores, no warning bells were sounded and […]

Staff Spotlight ft. Tech Team Lead, Daniel

We’ve been busy. With Covid-19 turning Australian retail on its head, we’ve had to learn, grow and adapt just like any other business. A large part of that has been the introduction of new team members. Today, we catch up with our new Technical Team Leader, Daniel Yazbek. Dan joined us at the start of […]

Another Mother’s Day has Come & Gone Away.

Though mums will have to sit tight for another year before getting the recognition they truly deserve, we’re still hanging on just a little bit in their honour. Some will say we’re living in the past. To them we say this; it was 5 days ago. Besides, Sunday was a special day. We saw a […]

Inside Inside Retail Live! A Behind-the-Scenes Look at the Future of Retail.

Having recently returned from Inside Retail Live 2020, we’ve been reflecting on what we learned, the people we met and the things we saw.  As a service provider to retailers, we thought we would do what we do best and provide more service, specifically to all those of you who weren’t at the expo.  So […]

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